Key Challenges: Continuing to build a trusted position with stakeholders

DMP adapts to changing economic, environmental and social expectations through a transparent and open approach to its work with stakeholders and in its contribution to government decision  making.

Priorities include engaging with stakeholders, providing access to timely and high quality information and working across tiers of government to ensure a consistent approach.

DMP is committed to delivering services differently, transforming business processes, modernising communications with customers, reducing red tape and streamlining decision-making processes. Stakeholder participation is an integral part of developing any new systems and guidelines.

The ongoing Digital DMP program has assisted the department to keep pace with changing expectations and minimise the effects of digital disruption. This is achieved by not only concentrating efforts to deliver services online but also providing ongoing support and training for stakeholders.

Digital DMP has driven the pursuit of online technologies for all approvals and compliance transactions, including the lodgement and processing of applications, submissions and correspondence. To date, DMP has made significant technological progress that allows stakeholders to transact digitally with the department, with about 22,000 customers registered to use online services and about 92 per cent of the department’s annual volume of business now being conducted online.

Stakeholder engagement is promoted through DMP’s annual Awards for Excellence, which recognise exceptional advances and innovations throughout the resources sector. The Awards are designed to encourage higher industry standards to help develop and maintain community confidence in mineral and petroleum  activities.