Case Study – Employee Perception Survey
DMP staff are more engaged than the sector average, with 84 per cent reporting being satisfied with their jobs according to the Public Sector Commission’s Employee Perception Survey (EPS) 2016.
Satisfaction with DMP as an employer was rated at 80 per cent, while almost 84 per cent of respondents agreed that the department used technological advances to improve service design and deliver to clients.
DMP was one of 11 agencies selected to participate in 2016 with results released in February 2017. The annual EPS provides government agencies with an independent assessment of their performance and allows employees to express their views in a confidential manner.
The department’s overall result was identified as “positive” compared to the public sector sample. A high response rate of 65 per cent for DMP was recorded in comparison to the public sector average of 53 per cent.
The department scored favourably in the area of ethical behaviour, and a high awareness of ethical codes and how to report unethical behaviour, reflecting the success of the department’s integrity promotion activities.
The 2016 EPS results were presented to all staff in early 2017 and the full results of the survey made available. It also led to the formulation of internal focus groups to further study the results of the survey and later report to the Corporate Executive with strategies to improve in the areas of communication, change management and career progression.
