Information Technology Strategy
The department continues to use technology to pursue its vision of providing excellent customer service through simple, integrated and unified systems. Much of its commitment to achieve its Information and Communications Technology (ICT) outcomes is described within its Integrated DMP strategy, which aims to further improve service to the resources industry by:
- improving customer experience
- reforming processes across the department
- enabling common information to be shared across the agency.
Achievements this year include:
- an increased use of spatial technologies for lodging and assessing applications
- unifying finance related processes and systems across the divisions
- further progress towards a single customer view of applications across all systems.
With all key applications already able to be lodged and tracked online, further efforts have been made to increase the use of these digital services across the Industry.
In addition to redeveloping several legacy systems, there has been an emphasis on sharing services across DMP systems, and designing these new systems in a way that enables adaptation to the dynamic nature of their related industries. The department has continued to improve its standards-based IT Security framework, adopting leading practices and technologies that are regularly reviewed by industry experts. The department continues to work with relevant Federal and State agencies in these matters.
The department is aligned to the Digital WA strategy released by the Office of Government Chief Information Office (OGCIO), with a clear strategy in its drive towards commercial cloud and pay-as-you-go services, as well as generating stronger collaboration across agencies in seeking solutions.