Meeting our customer needs in exceptional circumstances
| Date: | Thursday, 02 April 2020 |
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The Department of Mines, Industry Regulation and Safety (DMIRS) has adopted new customer service processes in its regional offices to ensure it provides a safe and healthy environment for staff and customers as part of measures to reduce the spread of COVID-19.
All regional branches, including the Resource Tenure remote two-person offices, have made changes to the delivery of in-house counter services.
The new approach will ensure that customers can still access the services they need via digital and telephone service delivery channels, and customers who face exceptional circumstances requiring assistance at service counters are able to do so safely.
Local branch staff are available to provide assistance. When customers arrive at the offices, they are provided with the direct telephone number to call. Staff will assist customers over the phone, and provide advice on alternate ways to complete their business.
The department is looking to implement these arrangements without causing inconvenience to our customers, and thanks everyone for their continued patience and understanding in these challenging times.
Contact details for regional offices are available at www.dmirs.wa.gov.au/regionaloffices, please call your local office if you have a query about these new processes.
