Systems and service desk

IT Services provides a single point of contact for all technical computing support services for users of the Department of Mines, Industry Regulation and Safety (DMIRS) website and online systems.

Note: Obtaining information from this Directory must be for the legitimate purposes of doing business with and within the department, and must not be used for unsolicited bulk emailing (spamming) or similar purposes.

Service Desk

For technical problems or questions related to the Department's computer systems please contact our IT Service Desk
The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of 8:30 am and 5:00 pm (GMT+8)
Ph: +61 8 9222 0777 
Fax: +61 8 9222 3110 
Email: service.desk@dmirs.wa.gov.au
 

Manage your Account - FAQ

New users can sign up for a login and password to access the departments online systems; current users can modify their account details or find support for lost passwords.

For technical issues with Mineral Titles Online (MTO), Tengraph, Western Australian Mineral Exploration Index (WAMEX) or, Safety Regulation System (SRS) please refer to these troubleshooting tips before contacting the IT Service Desk.

Tengraph

For technical issues with Tengraph please refer to these troubleshooting tips before contacting the IT Service Desk.

Windows 7 and Vista’s default security model uses a Secure Socket Layer Protocol which, if unaltered, causes a very slow response to resolving the log on page for Tengraph Online (TGOL).

Access to TENGRAPH On-line requires the installation of client software from CITRIX Systems Inc.

Software Requirements

Software required to access TENGRAPH Online (PC Windows Users)

Software required to access TENGRAPH Online (Non-Windows Users)

  • The Department provides only limited support for Non-Windows Users.
  • Citrix Receiver is available for non-windows platforms.
  • For users of Apple Mac OS X computers, the Safari web browser is not supported. This support will be provided for users of the Internet Explorer and Mozilla Firefox browsers.
  • Support will not be provided for security certificate related problems for Mac computers, where the user has decided not to trust a certificate required for TENGRAPH Online.
All other technical problems or questions please contact our IT Service Desk.
The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of: 8:30 am and 5:00 pm (GMT+8)
Ph: +61 8 9222 0777 
Fax: +61 8 9222 3110 
Email: service.desk@dmirs.wa.gov.au
 

Mineral Titles Online (MTO)

For technical issues with Mineral Titles Online (MTO) please refer to these troubleshooting tips before contacting the IT Service Desk.

Windows 7 and Vista’s default security model uses a Secure Socket Layer Protocol which, if unaltered, causes a very slow response to resolving the log on page for Mineral Titles Online (MTOL).

Technical problems or questions please contact our IT Service Desk
The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of: 8:30 am and 5:00 pm (GMT+8)

Ph: +61 8 9222 0777 
Fax:+61 8 9222 3110 
Email: service.desk@dmirs.wa.gov.au
General Mineral Titles Online enquiries Ph: +61 8 9222 3030
Fax: +61 8 9222 3342
Email: customer@dmirs.wa.gov.au
 

Geological Survey Online Systems

Geological Survey Online Systems information Email: geoscience.online@dmirs.wa.gov.au
 

Data and Software Centre

Data and Software Centre information Email: gsd.dda@dmirs.wa.gov.au
 

GeoVIEW.WA

GeoVIEW.WA information Email: geoview@dmirs.wa.gov.au
 

Geophysics and remote sensing - MAGIX

 MAGIX information Email: geoview@dmirs.wa.gov.au
 

Mineral Exploration Information - WAMEX

Note: Google Chrome does not allow download of documents from WAMEX. The web browser must be Internet Explorer, Safari or Firefox.

General Mineral Exploration Information (WAMEX) enquiries Email: wamex.enquiries@dmirs.wa.gov.au

All other technical problems or questions please contact our IT Service Desk.
The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of: 8:30 am and 5:00 pm (GMT+8)

Ph: +61 8 9222 0777 
Fax: +61 8 9222 3110 
Email: service.desk@dmirs.wa.gov.au
 

Petroleum Exploration Information - WAPIMS

WAPIMS information Email: petdata@dmirs.wa.gov.au
 

Commodity and Industry Analysis - MINEDEX

MINEDEX information Email: minedex@dmirs.wa.gov.au
 

Explanatory Notes System (ENS)

ENS information Email: explanatory.notes@dmirs.wa.gov.au
 

Safety Regulation System (SRS)

For technical issues with the Safety Regulation System (SRS) please contact our IT Service Desk
The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of 8:30 am and 5:00 pm (GMT+8)

Ph: +61 8 9222 0777 
Fax: +61 8 9222 3110 
Email: service.desk@dmirs.wa.gov.au
General Safety Regulation System (SRS) enquiries Ph: +61 8 9 9358 8001
Email: SRSManager@dmirs.wa.gov.au
 

EARS online / EARS 2

For technical issues with the Safety Regulation System (SRS) please contact our IT Service Desk
The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of 8:30 am and 5:00 pm (GMT+8)

Ph: +61 8 9222 0777 
Fax: +61 8 9222 3110 
Email: service.desk@dmirs.wa.gov.au
For general EARS online / EARS 2 enquiries Ph: +61 8 9222 3535
Email: EARSManager@dmirs.wa.gov.au
 

Petroleum Geothermal Register (PGR)

For technical issues with the Safety Regulation System (SRS) please contact our IT Service Desk
The Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of 8:30 am and 5:00 pm (GMT+8)
Ph: +61 8 9222 0777 
Fax: +61 8 9222 3110 
Email: service.desk@dmirs.wa.gov.au
If you have queries on how to use the Petroleum Geothermal Register (PGR) or about information displayed in the system Ph: +61 (08) 9222 3106